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Frequently Asked Questions


Can I travel with your products?

Yes! Hemp-based products are legal to fly with as long as they contain less than 0.3% THC. Our products contain well below the legal limit of THC.

Are your products lab tested?

Yes, all of our products are 3rd party batch tested for purity and potency. Please click here for our test results.

How should I store my Jimbo & Jules products?

Store products in a cool, dry location and out of direct sunlight to ensure freshness.

How long will my products last?

We hand-craft all of our products using natural ingredients to ensure purity and freshness. We do not use any synthetic preservatives, and our products therefore do have a shelf life.

For topical products, including Lip Balms, Massage Oils, Salves, and Roll-Ons: Open within one year after purchase and use fully within one year after opening.

For our Full Spectrum Hemp Oil: Open within six months after purchase, and use fully within six months after opening.

Why do your products say Full Spectrum Hemp instead of CBD?

There are generally 3 different kinds of CBD you’ll find on the market: Isolate, Broad Spectrum, and Full Spectrum. All three of which are derived from hemp, but have varying therapeutic values.

All of our products are Full Spectrum meaning they are high in CBD and many other naturally occurring compounds like minor cannabinoids (including CBG and CBC), flavonoids, and terpenes. These other compounds are being actively researched for a multitude of benefits.

CBD is a key player, but ultimately hemp is far greater than the sum of its parts! For this reason we label the strength of our products with Full Spectrum Hemp instead of just CBD.Click hereif you'd like to learn more.

Are your products gluten free?

Yes, all of our products are gluten free.

Shipping & Returns

 Do you offer free shipping?

Yes! All orders $60 and over ship free.

What’s your return and refund policy?

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please reach out to us at We will make it right but first we’d love to learn how we can improve. We will accept returns and process refunds within 30 days of purchase.

What shipping methods do you offer?

We offer USPS First Class and USPS Priority shipping. All orders are shipped within 1-3 business days.

We ship all orders via USPS, and here’s why - it’s the most sustainable option! Click here to learn more about our sustainable shipping practices.

What if my package says it’s been shipped but hasn’t moved?

Check your tracking number for the most recent updates and if your package still hasn’t moved email us at so we can work together to make sure you get your products.

Do you ship internationally?

At this time we do not ship internationally. We're always looking to expand our offerings, so please check back here for updates.

Hemp Oil 101

What is hemp? Is it legal?

Hemp is a legal and non-psychoactive plant that come from the Cannabis sativa genus. Hemp has a multitude of uses including textiles, fuel, food, and therapeutically in the form of CBD. Hemp was federally legalized within the US with the passing of the 2018 Farm Bill.

What does Full Spectrum mean?

Full Spectrum means the product contains elements of the whole cannabis plant, including CBD, terpenes, flavonoids, and other cannabinoids like CBG, CBC, etc., and could contain up to 0.3% of THC. If you're interested in learning more, click here to check out our blog.

What makes Jimbo & Jules full spectrum hemp products different?

Full spectrum products offer a wide variety of cannabinoids. CBD may be the superstar, but there are hundreds of other compounds found in hemp that benefit the body in different ways. Cannabinoids work synergistically, so when the whole-plant composition is in tact, the CBD's effect is stronger than if it were isolated.

What is the difference between Full Spectrum Hemp Oil and hemp seed oil?

The name "hemp oil" can be used interchangeably to reference two very different things: hemp seed oil or hemp extract. In Jimbo & Jules products, "Full Spectrum Hemp" refers to the pure extract from the flowers, leaves, and stems of the hemp plant that is rich in CBD, terpenes, flavonoids, and other phytocannabinoids.

Where is Jimbo & Jules hemp sourced from?

Jimbo & Jules' hemp is grown on a small, family operated farm in Monona, Wisconsin. The hemp is organically grown outdoors and never sprayed with pesticides.

CBD 101

What is CBD?

CBD, short for cannabidiol, is a phytocannabinoid that forms in the Cannabis sativa plant. CBD is non-psychoactive and interacts with your body's Endocannabinoid System, which plays a vital role in helping one maintain homeostasis, or balance.

Will CBD make me high?

No, CBD is non-psychoactive and will not make you high or feel intoxicated.  

What does CBD help with?

Research has found that CBD can be supportive for anxiety, depression, sleep, pain, nausea and more. Click here to learn the science behind CBD in our CBD 101 blog series.

How often should I take CBD?

For oral consumption, we recommend 1 to 2 times a day. CBD builds up in the body overtime so consistency will yield the best results.

For topical application, apply as needed to areas of pain and discomfort. 

Jimbo & Jules FAQ

Where is Jimbo & Jules based?

We are proudly rooted in the beautiful city of Denver, Colorado!

Who are Jimbo & Jules?

We are two vibrant and joyful souls with a deep desire to help people and the planet find relief. We both struggled from the debilitating effects of chronic injury and illness for many years. Jimbo suffered from chronic headaches and neck pain as a result of multiple head injuries from sports, and Jules worked through years of back and neck pain from a spinal injury in high school. Both of us also endured long-term Lyme disease. We now carry a heightened urgency to help others who are suffering. The products we create helped us manage our day-to-day symptoms, and continue to relieve the aches, pains, and stresses of daily life. We deeply believe in the products we make and the mission we strive for ~ every product is infused with our focused intention, and all of our work is done with ethics, sustainability, and social consciousness in mind.

What is the Conscious Garden Project?

The Conscious Garden Project is our environmental initiative to help restore native habitats. Biodiversity loss caused by climate change and habitat destruction is one of the largest existential threats facing our planet right now. We started the Conscious Garden Project to help create thriving ecosystems bustling with life and beauty. As part of this effort, we donate 1% of sales to the People and Pollinators Action Network, an organization working to promote sustainable land management practices, safeguard public health, and improve biodiversity across Colorado. We also give away native wildflower seeds with every order, so you can be part of this change with us. Thank you for helping us plant the seed for a brighter future! 

What is 1% for the Planet?

1% for the Planet was founded to prevent greenwashing, certify reputable giving and provide accountability for businesses. Their mission is to "build, support and activate an alliance of businesses financially committed to creating a healthy planet." We are proud members of 1% for the Planet, and donate 1% of sales to the People and Pollinators Action Network, an organization working to promote sustainable land management practices, safeguard public health, and improve biodiversity across Colorado.

Get in touch

Have questions about your order, or a general enquiry?